Archive for the ‘Social Security Disability’ Category

No harassment zoneDCS is receiving quite a few calls from claimants alleging daily phone harassment from GENEX looking for sign ups for SSDI assistance. Unum’s letters are deceptive giving claimants the impression insureds have to go with GENEX when in fact they do not.

Even though I’ve written about this so many times, I will repeat myself again……Claimants DO NOT have to go along with any third-party SSDI company such as GENEX, Allsup,  or Advocator Group, in order to file for SSDI. Although most insurers make it sound as though claimants have no choice, that is certainly not the case.

First of all GENEX has a conflict of interest. Since Unum advertises that this service is free to claimants, how IS GENEX being paid? GENEX works for Unum, provides all of your information to Unum, and acts as a conduit with SSA to continue to provide information to Unum.

In addition, not all of GENEX’ “help” is from attorneys and there are disadvantages of using GENEX such as reported failure to return phone calls and keep claimants up to date on the status of their applications. Current reports to DCS indicate GENEX calls claimants every day to harass them until they eventually sign up with them. I don’t recommend doing that.

I recommend that claimants find SSDI specialized attorneys in their own location or county. If you later have to appear before an Administrative Law Judge, chances are that your local attorneys know these judges and know what is expected for presentation. National companies such as GENEX would not have that advantage.

Finally, all information provided to an SSDI attorney is PRIVILEGED and insurers cannot get access to it. In fact, I do not recommend to claimants that they sign ANY SSDI authorization to release information. Claimants often do not realize that there is no Plan or policy provision requiring them to release SSDI information to anyone – insurers, GENEX, or Lucens.

DCS doesn’t recommend signing SSDI Authorizations. But, the next hysterical question I always get is, “But will they cut me off?” Good grief……if there is no provision in any Plan or policy requiring you to disclose your SSDI information, how could Unum or any other insurer “cut you off” for not giving permission to get it? This is fear talking, not understanding of how Plan/Policy works.

In any event, phone calls from GENEX everyday is harassment you do not need to put up with. Notify your claims handler, in writing of course, that you either have or will be retaining a SSDI attorney, and you would appreciate it if they would contact GENEX and stop the phone calls. When you actually do have a SSDI attorney, have him/her write a letter on their own letterhead informing Unum they are assisting you.

Finally, insurance companies reduce the amount of overpayments due by the 25% paid to an SSDI attorney, so you are not paying the fee twice. Don’t let GENEX, Unum or any other insurer push you to hire their third-party advocates to help you with your SSDI application. AND……..you don’t have to sign any authorizations to disclose your SSDI files; you may choose to keep that information private.

It’s not in your best interests to sign any SSDI authorizations to disclose.


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Unum’s process for recapturing SSDI overpayments changed over the years from using a very straightforward “Payment Option Form”, to an unfair POF requiring voluntary liens on assets, to what is called, “Agreement Concerning Other Benefits.”

As most of you are probably aware, Unum offers claimants “an option” to receive reduced benefits or unreduced benefits while waiting for SSDI to make approval decisions. In reality, Unum “fronts” the amount of future SSDI awards as long as claimants agree to pay back the front money once SSA gets around to awarding benefits and paying the back money owed.

Although most claimants choose to receive unreduced benefits and pay back overpayments in a timely way, some claimants spend the money forcing Unum to reduce benefits to $0 until the full overpayment is recaptured.

As most of you know, I entirely support Unum’s efforts to recapture overpayments when claimants sign Payment Option Forms and agree to pay SSDI money back. Claimants who expect Unum to treat them fairly shouldn’t try to keep money that was promised to be paid back.

Unfortunately, Unum became weary of claimants who refused to turn over their SSDI overpayments and eventually came up with a Payment Option Form that forced claimants to agree to voluntary liens on assets – an action I totally disagreed with. Clearly, it was overkill, and placed claimants in situations of “no choice” either way.

Recently, I was provided with a copy of another version of a POF called “Agreement Concerning Other Benefits”. Actually, the form is very reasonable and states clearly the conditions under which Unum would agree to “front” SSDI money, and claimants’ agreements to pay back what is owed.

Basically, claimants agree to notify Unum within 48 hours of notification that benefits (or any other income paid ) have been approved, and pay back any overpayment due within 30 days. This places somewhat of a time crunch on Unum to calculate any alleged overpayment and communicate the financial outcome to claimants in time to allow overpayments to be paid back within the 30 days.

The new version of Unum’s POF is a much better form. I suspect the old POF may have been challenged legally forcing Unum to make a change to a better set of “conditions” for fronting SSDI money.

I don’t think claimants will have a problem signing the “Agreement Concerning Other Benefits” form for SSDI overpayments. The forcing of claimants to sign forms giving voluntary liens to assets was pretty nasty.

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After receiving several more calls this week about Unum, Lucens, overpayments etc., I think it’s time to include a post on Lindanee’s Blog about insureds’ rights to keep Social Security information private. To my knowledge there is no Plan or policy on this planet that contains provisions requiring insureds/claimants to release SSDI files to disability insurers as proof of claim. Claimants are not required to disclose their SSDI files and may choose to keep any requested SSDI information private.

Some claimants really need to get their heads wrapped around this basic truth about disability accountability since SSDI and private disability are two separately distinct sources of income. SSDI is a federal entitlement, paid for by workers and their employers so that employees can have the expectation of receiving federal assistance for retirement  and/or disability.

Employer provided private group disability insurance is an employee benefit provided to “participants” to replace wages with reduced financial help. The intent of private insurance is that it should be considered temporary since group Plans are written adverse to claimants from the beginning.

Private insurers have no control over SSA or SSDI, and Social Security doesn’t keep up with what disability insurers do. To make matters worse, insurers such as Unum position disclosure requests as “we want to make sure we give your claim every possible consideration”, while The Hartford positions its requests as demands claimants are expected to provide.

However, if the Plan doesn’t specifically require the disclosure of SSDI files as proof of claim, you don’t have to sign SSDI Authorizations at all. This is NOT something you have to do in order to keep receiving your benefits. To put it another way, insurers CANNOT DENY BENEFITS ON THE BASIS THAT YOU REFUSED TO RELEASE YOUR SSDI FILE. THEY HAVE NO PLAN OR POLICY AUTHORITY TO DO THAT, AND THEY KNOW IT.

Having said this, since Unum’s Group STD/LTD Plans DO authorize the company to offset for SSDI Primary and Family awards, claimants ARE required to provide any insurer with the original SSDI approval letter so that offset amounts can be verified and overpayments calculated. Please note, I said “SSDI Approval Letter”, not a letter of “Favorable Decision” from an Administrative Law Judge.

One would normally assume Unum could calculate overpayments correctly and not be overly concerned with “mistakes” as they are now. It would also be appropriate for Unum, or any other insurer, to ask you if you received additional letters from SSA increasing benefits for “additional earnings.” SSDI COLA does NOT increase SSDI offsets – you actually are allowed to keep these increases. You are NOT required to provide any insurer with COLA increase letters from SSA.

Now, enter Lucens. Lucens is Unum’s third-party SSDI paper chaser. I’ve received many calls from claimants who are literally “flipping out” about Authorization requests from Lucens – “Who are these guys?” “Why am I getting this request when Unum already has all of my SSDI information?” “Can Unum deny my claim if I don’t sign it?”…..and more.

To make matters worse, Lucens’ Authorization is designed to “look like” a form from SSA, when it is not! The purpose of Lucens Authorization requests is to get you to give up financial data (and more) from your SSDI file so that Unum can chase over payment mistakes the company will ask you to pay back. I’ve written several articles about how Unum is “nickel and dimming” its claimants with minimal offsets after alleging much larger overpayments due.

Bottom line, you don’t have to sign any Authorization giving Unum or Lucens permission to obtain information from your SSDI file, and “No” they can’t deny your claim if you respectfully decline to sign it. Unum has its own SSDI Authorization that’s valid for two years. Why two years? Unum’s SSDI Authorization actually lists SSA Form 831 disclosing the name of the DDS (Disability Determination Specialist), and SSA listing codes for the basis of awarding benefits. Claimants should never sign an SSDI Authorization valid for two years!

Obviously, Unum is attempting to determine if SSA awarded benefits under any mental or nervous listing code so that they can “agree” with it and terminate benefits after 24 months. Unum may also attempt to contact your DDS by making you stay on the phone with the claims representative through the SSA menu. This should never be allowed to take place.

To the extent that these potentially illegal and out-of-contract requests are allowed by claimants is reasonably explained by the fact that so many people are scared and intimidated by Unum and believe they have to do everything Unum requests even if it is inappropriate and deceptive.

One claimant who called me had already contacted SSA, and several attorneys asking what she should do with the Lucens Authorization. She didn’t get any answers because SSA reps are often not aware of private disability Plans, and of course attorneys, are not experts on ERISA Plans and don’t realize there’s no requirement to agree to Unum’s demands. Generally, instead of defending the Plan policy, some attorneys recommend signing the Authorizations to avoid any future conflicts, often not in the best interests of anyone.

When the claimant contacted the Department of Insurance they just told her, “Well, don’t sign it.” Alas, an accurate answer, although she did contact me to confirm it.

From what I’m experiencing in my own consulting practice alone, there is considerable angst, anxiety, stress and worry over these Lucens requests for SSDI information. Unum’s requests for signed SSDI Authorizations are deceptive.

I’ve read many Unum denials stating [paraphrased] that because Unum has more recent information than what was available to SSA at time of the award, they disagree and deny the claim anyway. Unum isn’t trying to give your claim “every possible benefit” and its obvious when you see the results of the end-game. That’s deceptive.

Therefore in summary:

  • You do not have to sign any Authorization giving insurers the right to obtain your SSDI files. Your Plan or policy does not contain such a requirement.
  • Insurers cannot deny benefits for your choice to keep SSDI information private.
  • Private insurers have no influence or contact authority with SSA unless you give it to them by signing SSDI Authorizations.
  • Lucens is Unum’s third-party gopher of SSA information. When contacted, notify your claims handler that you “consider your SSDI file to be “PHI” (private health information) and that you consider it confidential and choose not to disclose it.”
  • Unum’s own SSA Authorizations asks for disclosures of SSDI information potentially favorable to denial, or subject to misrepresentations of issues in “conflict of interest” with the rights and privileges of group LTD Plans or any semblance to fiduciary duty.
  • Conference calls to SSA with Unum claims reps on the line should not be permitted for any reason.
  • The only duties claimants have is what is specifically required in their group STD/LTD Plans. There is no requirement to allow disclosure of SSDI files, and therefore, claimants may choose to hold all SSDI information (with the exception of initial award letters) private and confidential. It doesn’t matter who’s asking for it, Unum, Lucens or GENEX.

If you have any further questions about SSDI Authorizations, Lucens, or Unum’s alleged overpayments, please feel free to contact me. I hope this post clears up the questions concerning SSDI file disclosures.



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GENEX and other third-party SSDI chasers like Allsup and Advocator Group, are getting more criticism as insurers are putting pressure on claimants to sign up for GENEX services.

Unum actually has a long history with GENEX going all the way back prior to the Multi-State Settlement Agreement when the company was a wholly owned subsidiary of Unum. At the time, Regulators were of the opinion there was a conflict of interest and GENEX split off from Unum, became its own company, and returned as Unum’s paper chaser and advocate assisting claimants with applications for SSDI.

GENEX’s services are marketed to the ERISA folks as a “free” service. Attempts by attorneys looking to chase down the money trail between Unum and GENEX proved to be unproductive in various lawsuits. We simply don’t know who gets the 25% fee from SSA, or who pays for what in the connection between GENEX and Unum.

In any event, the issue today involves GENEX’s frequent calls to claimants chasing business often on a daily basis until claimants respond. Although a great deal of pressure in placed on ERISA claimants to “sign-up” what isn’t told to claimants is that they do not have to use GENEX for SSDI assistance.

In fact, DCS, Inc. never recommended GENEX, Allsup or Advocator Group to assist with client applications for SSDI, and for very good reasons. Reports from claimant customers allege that for most applications claims are processed by paralegals, SSA deadlines are missed, and non-responsive GENEX reps often do not keep claimants informed of their SSDI status.

There is, of course, the obvious. These organizations keep insurers informed and give access to all SSA information. In my opinion, these three organizations are back-doors to SSDI disclosure and clearly GENEX provides Unum with all of the information it needs to bring claims into question.

For example, it is suspicioned that GENEX recently informed Unum a claimant owned several condos bringing on red-flag inquiries as to additional income. In reality, the condos are held in Trust and represent “passive rental income”, but Unum won’t see that aspect of it.

Claimants are being pressured and squeezed to sign up for GENEX when services aren’t that great and the main motivation is to create a direct link for Unum with SSDI file information, even when claimants refuse to sign the SSDI Authorizations.

Recently, when it became clear a claimant did not want to use GENEX, Unum decided arbitrarily to offset and reduce benefits for an estimated SSDI award. Seems a bit punitive to me – either the claimant sign on with GENEX or we’ll estimate SSDI benefits, a clear violation of Unum’s ERISA Plans and potentially an unfair trade practice.

Nearly all Unum’s “offset” provisions say that Unum will NOT offset for estimates as long as claimants continue the process to apply for SSDI including all appeals. Now, apparently, if claimants don’t sign up for GENEX, Unum is willing to risk Plan violations in order to benefit from reduced financial reserves when estimates are coded into the BAS payment system.

It’s simple, Unum thinks you’re stupid, and sadly the company gets away with it! Once again, there are provisions in Unum’s ERISA Plans clearly stating Unum won’t “offset an estimate” when claimants have attorneys and are continuing with the appeals process. Clearly, claimants who do not have copies of their ERISA Plans, or who have not read them, wouldn’t know the difference.

DCS, Inc. recommends that all claimants retain local, specialized SSDI attorneys. These attorneys are all equally good because that’s all they do. They also are familiar with the regional administrative law judges if claims reach that level of appeal. Fees are all paid on contingency so claimants pay nothing until they get paid therefore there is no out-of-pocket initial cost to claimants.

In addition, claimants have a specific source of reference and can contact their attorneys at any time for SSDI status. I was also informed after the initial publication of this article that  retaining your own attorney creates attorney-client privilege meaning Unum has no access to information you provide to your attorney. That’s a good thing!

Feedback concerning Advocator Group has all been negative. Allsup has authorizations allowing them to have access to claimants’ bank accounts. None of the three services seem to be what they say they are.

And YES, you can notify Unum and GENEX you no longer want to use their services, but I strongly suggest doing this before and initial SSDI decision is made. Local attorneys may not want to jump into applications during appeals. although my experience is that many attorneys will take the cases.

In my opinion, all three organizations represent the insurer, not you. Claimants are much better off with local attorneys of their own who can be held responsible for their work. By the way, claimants who aren’t satisfied with their SSDI attorneys can write to SSA and have fees reduced. It’s my understanding that GENEX paperwork asks you to waive some of these rights.

DCS, Inc. does not recommend third-party companies as advocates for SSDI. This also goes for national SSDI attorneys advertising on TV and/or YouTube.

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Credible sources continue to report that Unum/Lucens continues to hunt down every nickel and dime associated with SSDI and other monthly earnings offsets including Retirement Income. The process is somewhat convoluted since Unum never proves what is owed, and asks for the same amount of overpayment from every claimant.

The process begins with a request from Lucens, Unum’s third-party paper chaser of SSDI Authorizations, and ends with a overpayment of $696, the same for everyone regardless of the disclosed actual amount alleged to be owed. Although DCS does not recommend signing any SSDI file Authorizations, Unum still requests SSDI 1099s which are recommended to provide to Unum.

Nevertheless, it appears Unum is targeting claims paid for a long-time in hopes of coming up with overpayments it can collect. What is Unum looking for? Increases in SSDI benefits due to additional income, miscalculations of SSDI offsets, retirement income that was never offset, workers’ compensation omissions etc. And, they are harassing claimants, even those with maximum duration and closed claims to repay amounts alleged to be due.

My beef with Unum is that it does not have the authority to arbitrarily calculate a overpayment and offset or reduce benefits to $0 without first showing calculations and proving to the claimants’ satisfaction that amounts alleged are actually due. Unum doesn’t do that. It simply calculates the overpayment and then offsets from benefits.

What is also suspicious is that regardless of Unum’s allegations of large overpayments due, the company always seems to come up with $696 due because Unum “is so gracious and forgiving of the remainder of the debt.” (Paraphrased) What? Why go through all the bother of targeting and recalculating for offsets and then only ask for $696 back?

This is actually an ingenious psychological plan on Unum’s part. Individuals I’ve spoken to in this situation say, “Oh, thank goodness, I only owe $696. I don’t mind paying that back”, or “You only pick the battles you can win, right?”  Oh boy! It seems that claimants are often all too ready to jump right in and pay the $696 alleged overpayment rather than the few thousand dollars alleged. Clever isn’t it?

Most of you know I’m a contract specialist, and I’d be willing to say that in a large number of cases, claimant recalculations of pre-disability monthly earnings, residual disability under WIB or PPL, COLA, indexing etc. might actually prove Unum owes claimants money back and not the other way around.

Of those client claims I’ve actually investigated and calculated myself I found overwhelmingly large numbers of claims where Unum’s figures for pre-disability earnings and indexing were grossly inaccurate. I doubt if you could actually find a Unum claims handler today who knows how to perform the calculations for indexing, COLA and WIB or PPL part-time earnings. Supposedly, claims reps send files to the financial department for calculations, but they cannot explain anything to claimants who call for an explanation.

Bottom line, when faced with a $696 overpayment letter, it might be helpful to claimants to do a few recalculations themselves to determine whether they’ve been paid correctly elsewhere in the policy. It might be possible that Unum owes YOU and not the other way around, even subtracting the $696 alleged due by Unum.

The process of “forgiving” alleged overpayments except for $696 for everyone is deceptive particularly when Unum never has to show calculations or prove what’s owed, and people are enticed to pay the lesser amount in lieu of what’s actually owed.

In my opinion, it’s a “nickel and dime” scheme that’s deceptive.




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If you ever wanted to know the tragic effects of Unum’s hunt to recalculate claims long-term for non-existent overpayments please read the email sent to me below.

“I am attaching a message I wrote to a friend just for the sake of telling you what is going on. I am another victim of UNUM. I’m about to have my 66th birthday and after years of battling these people they have struck again. If you would be so kind as to review this short version and let me know if I have recourse or who I can contact to help me I would really appreciate it.

I had the worst thing possible happen this past week. Years ago when I was forced into medical retirement,  the plant gave me my retirement and submitted me for disability insurance. I had paid for it for years out of my own pocket but never saw a policy or knew much else other than what they had said to promote it. They told me when I signed up it was for 60% pay replacement.  

When I met with the Human resources rep for the company I was told I would receive my retirement as well as the UNUM insurance benefits which would equal about what I was currently making. I was so happy that I had paid for the UNUM disability insurance all those years. Other than then I had to start paying about 8 times more for health insurance, I was receiving close to what I did while I worked.

I never questioned it at all or had a second thought. After about 2 years, Unum contacted me and said that they had learned I was getting income from my retirement and that it hadn’t been discounted from my benefits.  So they had said they had over paid me some $20,000 dollars. Even though the amount was reduced by counting my retirement as income,  they took back what they were supposed to pay me and kept it. Now mind you, I had paid taxes on all this. And my income from Wolf Creek was nothing, because once I was retired my health insurance took all but a couple hundred dollars a month from my retirement.

So virtually I was receiving very little income other than social security.

UNUM told me when I turned 65 that I would still owe them about $4000 even though I never got money at all for several years. Last year for some reason they deposited $7 or so into my account per month without a letter of explanation or anything. I had heard that  last year there was a big lawsuit against UNUM and they were ordered to repay millions of dollars to people whom they had scammed out of disability benefits. I heard nothing more from them and my usual forms for the doctor to show I still qualified for disability didn’t come.

Finally, nearly a year later I had relaxed and decided that they had tried to scam me as well and I finally decided I didn’t need to worry about them. Well this weekend I got a letter from them saying that I owe them $4700 and they’d be contacting me for payment. First I have no idea why the amount is higher. Secondly I didn’t expect it, and thirdly I don’t just have that kind of money laying around.

I’ve been rat holing some money so I could afford to go to the dentist since my teeth are trashed and I can’t wear my partial any more. And I need new glasses but hated to spend the money to get them.

Well obviously that wasn’t enough to cover those expenses anyway, and now I have to come up with a lot more money to get these people off my back. So I guess I am supposed to give up being able to see and to eat so I can pay them back.

I also have never seen or read the policy for this insurance. All I had to go on was what I was told by Wolf Creek. Back when this first letter from UNUM came several years ago I talked to a benefits representative for the company I worked for Wolf Creek Nuclear, and she said I had no recourse and that I had to pay it. I had called and talked to an UNUM representative on the phone and asked why other people who had been put on medical retirement were getting their retirement as well as the full 60% pay replacement from UNUM She said that it was none of my business and she wasn’t obligated to explain anything.

When this first came up I called virtually every attorney I could find to see if someone would represent me and not a single one I talked to would look into it.

 I tried to contact the insurance Commissioner’s office as well and was basically told that it was impossible to meet with him. I found that no matter what I was helpless and had no way to fight this.

 Once again I am all stressed and wondering how on earth I’ll pay them off. I absolutely refuse to make payments and therefore short myself even more every month. So I guess my only option is to start selling whatever I can to make money.

 My friend sent me a link to your page. If there is anything at all you can do to guide me to help me I would really appreciate it.”

(This is a very tragic story in that this claimant can’t even interest attorneys to assist her. In the end Unum’s persistent financial reviews to hunt down every lost nickel and dime characterize the company as an unfair, egregious insurer. Unum’s endgame, of course, in requesting SSDI Authorizations to obtain financial information, is to allege overpayments it cannot prove, but fully intends to collect.
No employer at this point should be purchsing any group product from Unum Group. It’s just not worth it to employees anymore.)


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DCS, Inc. received many calls this month regarding Unum’s SSDI paper chaser, Lucens, and its frequent requests for signed Authorizations to obtain SSA information. In recent weeks, it appears the company is sending out second notices, particularly to Unum’s claimants who have been on claim for quite some time.

This makes sense. SSDI calculation errors are probably more likely for someone who has been on claim a long time, sometimes 10 years or more. You may recall it was my opinion that Unum is chasing every nickel and dime due to overpayment miscalculations, and increases in earnings due to additional earnings.

Claimants are still panicking about these requests to sign Authorizations. If you read your ERISA Plans, there is no Plan burden of proof that any claimant must turn over their SSDI file to Unum. I’m assuming those who receive SSDI have already provided Unum with a copy of the original approval letter, probably years ago.

Besides, no one should be signing a Lucens Authorization valid for two years. Unum is also after the SSA Form 831 to find out under which listing the applicant was approved. It’s not rocket science to figure out that Unum is after Mental Health listing so that it can limit benefits to 24 months. This is in addition to attempting to recalculate a fictitious overpayment over many years of offsets.

If you would like more information concerning this reminder, please contact me directly.

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