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Archive for January, 2012

This is a topic which has always existed, but unfortunately is increasing at alarming levels. I suspect very few cases of employer abuse are actually reported to the Equal Employment Opportunity or State Human Rights Commissions, the two agencies with jurisdiction to enforce proper conduct in the workplace. In many respects those who find it more [...]

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On occasion someone will write in or email me that although they appreciate information shared on the Blog it makes them fearful. When I began providing consulting services to attorneys and clients in 2002 I incorporated a personal objective to provide insureds and clients with information equal to that of disability insurers and their representatives. [...]

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(Please note this is a new category containing a weekly summary of issues brought to our attention.) Despite several Lindanee posts concerning phone conversations with insurance companies, nearly all those who contacted me talked about contacting their claims representative on the phone. From a consultant’s point of view I can only mention, suggest, recommend, reiterate, [...]

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In the last several months claimants have contacted DCS, Inc. with several issues dealing with Unum’s harassment of mental health providers to obtain actual psychotherapy notes. Although there are several other Lindanee posts on the subject I think the topic deserves a re-mention. Unum’s general Authorization to obtain information specifically excludes actual psychotherapy notes in [...]

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There are undoubtably many complex situations which can arise from SSDI primary and family offset provisions contained within disability claims. Most ERISA group STD/LTD policies now contain provisions allowing the insurance company to reduce (offset) for monetary awards made by social security. The intent of the offset is to prevent claimants from receiving BOTH SSDI [...]

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Last week one of your clients sent us an article concerning indoor air pollution and its effects on those who suffer from chemical sensitivity and encephalopathy from the environment. As I read the article and understood the implications of indoor air quality on those who are affected, it also occurred to me the quality of indoor [...]

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More and more disabled Americans are contacting DCS, Inc. with personal stories of disability claim injustices followed by denied appeals leaving them to support their children and families with social security income only. An insured called to tell us CIGNA denied her appeal leaving her to support her son on the $1,700 she receives from Social [...]

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Reader’s have often read posts in which I clearly state “insurance companies do not tell the truth.” Unum’s continuous harassment of insureds with requests to sign SSA releases to obtain SSDI files is an excellent case in point. In 2004  state commissioners who reviewed UnumProvident’s unfair claims practices identified Unum’s strategy of forcing claimants to [...]

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This week I received feedback from Unum claims handlers regarding my prior post using words such as “ass” and “fool” which, believe me,  are no strangers to my UNUM SPEAK vocabulary. However, I have often viewed claims handlers in general to be victimized as well as the insureds who receive endless denial letters in the [...]

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Less than 5% of insureds and claimants who contact DCS actually report having a good experience with their claims handlers.  In part, this stems from the fact insurance claims handlers and specialists are generally not afforded the autonomy to make decisions as they feel appropriate given the results of their own investigations. Claims departments in [...]

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